Having trouble paying your bill?

All retailers have programs to help customers who are having difficulty paying their bills due to circumstances such as loss of income or illness. These programs help customers to pay off their energy bills and get back on track. Retailers can also provide customers with energy efficiency advice and ways to cut down on future energy costs. 

If you are having payment difficulties, contact your energy retailer immediately to find out what assistance they can provide.  This is important to avoid disconnection. If you wait until you have been disconnected to contact them you may have to pay a reconnection fee, a security deposit and the balance of your bill before reconnection.  

For further information see Guideline No. 21: Energy industry - enery retailers' financial hardship policies